Control the cost quality of customer service and supports :

Internet technologies have presented businesses with greater opportunities to interact with and sell to customers directly, while presenting new challenges in maintaining the consistency of customer service across online and offline channels. ACA Technologies works with companies to manage the cost of providing service and support to customers through multiple points of interaction. Based on a company's internal resources, the nature of its e-commerce initiatives, and the needs of its customers, ACA Technologies develops an integrated customer support infrastructure that will enable the company to manage service costs, maintain the quality of customer interactions, and capture valuable transaction data both online and offline.